Frequently Asked Questions
PRODUCTS AND PLACING AN ORDER
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Please call or email us and one of our specialist will help you with the your order.
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Please contact us and we can provide exact measurements. If you are not certain that it will fit we can send a specialist to come take measurements for a small fee.
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At House of Amelia, we’re committed to products of great integrity—furniture made with uncompromising quality and care. In a world prone to disposal, the durability of our products only makes sense–for all of us and for our environment. House of Amelia warrants its merchandise to be free of defects in both construction materials and workmanship from the date of delivery for the number of years noted in our Limited Warranty when used in a residential setting.
PAYMENTS & PAYMENT OPTIONS
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We accept the following: VISA, MasterCard, Discover, American Express and checks (by phone or in-store).
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Taxes are based on the laws and regulations of the state or province indicated by the shipping address. Each locale has different laws regarding the taxation of merchandise as well as freight and handling.
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Yes, we have partnered with Affirm. You can buy now pay later with flexible terms. Apply online and learn more about Affirm.
DELIVERY & SHIPPING
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Yes, we offer White Glove delivery to any mayor city in the United States. Please call us for more details.
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Furniture, larger décor, uniquely shaped items, and items that are too fragile to ship through Small Parcel Delivery will be delivered using our White Glove Delivery Service. Our professionally trained delivery team will unpack, inspect, assemble, and place your furniture in the room of your choice as well as remove all packaging and debris.
Please note: Our delivery team is not permitted to move or dispose of existing furniture or other items. Items such as lighting, mirrors, and wall art will not be unboxed, inspected, assembled or installed. Our delivery team is not permitted to install any electrical equipment or wall-mounted items. Items sent via UPS, FED-EX, or as curbside drop-offs do not include assembly.
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Depending on the items purchased and the delivery methods available for each item, your order could be delivered in multiple shipments. If any items delivered via White Glove Delivery Service are deferred, delivery will occur once all of the items become available and ready to ship. If you would like to split your deferred order into multiple shipments, additional delivery charges will be incurred. If you placed your order in a store, please contact your Design Consultant.
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Yes, merchandise in our warehouse can be held for 90 days. After 90 days, delivery must be scheduled for your order. If you are unable to accept delivery beyond 30 days of your merchandise being fully committed in our warehouse, your order cannot be returned, refused, canceled or exchanged.
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Yes. An individual 18 years or older, must be home to accept furniture delivery and inspect your order.
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Contact House of Amelia by phone at 214.868.3009. Visit Returns & Exchanges.
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Please ensure furnishings fit through all interior structures and into the desired space. If your item does not fit in your home, there will be a 20% restocking fee and the delivery fee will not be refunded.
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Floor samples and select décor items are available at the showroom to take with you, however store pickup is not available for most items ordered through stores, phone or online.
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We do not offer pick-ups at our distribution center.
ORDERS AND ORDER STATUS
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To review the status of your order, please call or email your Design Consultant.
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Please contact your Design Consultant for any modifications or cancellations. For all other orders, contact House of Amelia customer service.
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Learn more about Returns & Exchanges.
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Items purchased and taken with you from the showroom must be returned to the store; these items include specialty rugs, accent pillows and throws, and some lighting and accessories. Items delivered by House of Amelia or a third-party shipping partner must be returned in the same manner. Please contact House of Amelia to coordinate the return of furniture.
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Many of our pieces are as unique as the artisan that made them. And, the little details are a big reminder that a real person created something special just for you. Collections crafted from recycled metals, reclaimed woods, and other hand-finished, natural materials showcase beautiful, organic variations, irregular distresses, sporadic oxidations, color fluctuations, etc. These are normal characteristics that will not affect the performance of your piece and are not considered quality defects.
EMAIL AND NEWSLETTERS
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To be added to our email mailing list, sign up here.
To be removed from our email mailing list, click the unsubscribe link at the bottom of your email. -
No, we do not share your personal information for marketing purposes with other companies.
TRADE PROGRAM
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Yes, join the House of Amelia Trade Program. It applies to art, furniture, rugs, accessories, lighting, mirrors, and soft goods. Learn more about our Trade Program.
Have other questions?
Please contact us.
